Customer rights

Dear Client,

You are free to present your complaints-requests by:

  1. Sending a letter to “Agroleasing LCC” LLC: 1/21, Azatutyan ave., No. 39
  2. Calling us by the following numbers: (374 60) 44 6006, (374 60) 44 5005
  3. Sending an e-mail to mailto:info@agroleasing.am

You can also use our organization’s customer complaints and claims and the acceptance test procedure, as well as the Financial System Mediator.

Announcement

According to RA Law on Credit Organizations any person may apply to the “Agroleasing LCC” LLC office to receive:

  • Copies of the company’s state registration certificate and the charter.
  • Copies of the financial statements of the company /yearly, quarterly/ and external audit opinion.

These documents are provided free of charge within five days after the receipt of written request.

Dear customer, we inform you that your rights can be protected by the RA courts, as well as by the Conciliator of the Financial System.

According to the law of the Republic of Armenia, an individual, an individual entrepreneur who is considered a subject of micro-enterprise according to the Tax Code of the Republic of Armenia, a legal entity has the opportunity to submit claims arising from the transaction concluded between the financial organization and itself to the mediator of the Financial System.

The financial organization has not entered into an agreement to waive the right to dispute the decisions of the Financial System Conciliator.

Financial System Mediator services are free.

Address: 15 Khorenatsi street, Yerevan 0010, Armenia “Elite Plaza” Business Center, 7th floor
Tel. (+374 60) 70-11-11
e-mail: info@fsm.am
web page: www.fsm.am
Working hours: 09:00 – 18:00

Financial System Mediator

 

Updated: 11/08/2024